Frequently Asked Questions About Your Privacy
Your account information and gameplay history remain in our system for seven years for legal compliance and dispute resolution. Personal contact details are deleted after three years unless regulations require longer storage. You can request early deletion by emailing our data team with your username and reason.
We do not sell or rent your data. We share only essential information with payment processors, identity verification providers and hosting services to process deposits and withdrawals. All partners have signed data protection agreements and cannot use your data for their own marketing.
Payment data is encrypted end-to-end and never stored in full on our servers. Only the last four digits of your QRIS reference or account identifier are kept for your records. Deposit and withdrawal amounts are logged but your actual banking credentials are handled by the payment processor, not by hepi8 login.
Yes. Open your account Settings, go to Privacy, and select Data Export to download your information in a standard format. You can also email our data protection team to request a manual export. We respond within 30 working days. The export includes your registration details, transaction history, and device logs.
We use session cookies to log you in, preference cookies to remember your settings, and analytics cookies to detect fraud. You can manage all non-essential cookies in your browser settings without losing account access. Session cookies are required to stay logged in and cannot be disabled.
We retain all transaction records for seven years to comply with financial reporting laws. This includes deposit dates, amounts, payment methods and withdrawal approvals. Your account can remain closed after three years; the data stays for regulatory purposes. Request deletion where local law permits by contacting our data team.
Change your password immediately and contact live chat between 08:00–22:00 Asia/Jakarta time. Enable two-factor authentication in Account Settings if you haven't already. Our security team will review your login history and flag any suspicious activity. We can freeze your account while we investigate if needed.
