What Players Ask About Terms and Rights
You must be of legal age in your jurisdiction where local law permits and provide accurate personal information during registration. Age verification is required; false information may result in account closure and funds forfeiture. Access depends on local law.
Contact our live chat or email support with your registered phone number and deposit payment method (DANA, OVO, GoPay or QRIS account ID). We verify your identity and send a password reset link. Recovery typically takes under one hour during business hours.
Deposits via DANA, OVO, GoPay and QRIS usually clear to your playable wallet in under one minute. Withdrawals are verified within two hours and sent back to your payment source; bank processing adds a further 1–3 business days depending on your bank.
We may close or suspend your account if you breach our terms — for example, using multiple accounts, suspicious activity or payment fraud. Closure is immediate; remaining funds are returned to your deposit source within 14 days of the request.
Yes. Submit a data-export request via live chat or email with your account details. We compile your personal information, login history, deposits, withdrawals and game activity into a file and send it to your registered email within seven working days.
If a deposit is claimed by your bank as fraudulent or a withdrawal fails to arrive, contact our support team with the transaction ID and date. We investigate with the payment processor (DANA, OVO, GoPay or QRIS) and provide a report within ten business days.
We do not sell your personal information. Data is shared only with payment processors, fraud-prevention partners and legal authorities where law requires. Your privacy settings in the account dashboard let you control email marketing notifications.
